Last updated: June 8, 2026
Each plan is a single one-time payment that covers your whole event. There are no recurring charges, no automatic renewals, and nothing to cancel. Your site stays online according to your plan: Basic — 1 year after your event, Plus — 2 years, Premium — forever. You can request deletion of your data at any time.
You may request a full refund within 14 days of your payment, provided you have not yet sent any guest invitations through the platform (by email or shared invite link). Before you send invitations, your invitation is only a private preview, so nothing has been consumed.
To request a refund, email contact@party-card.com from the email address associated with your account, including your order reference.
Once you have sent guest invitations, the plan is considered consumed and is non-refundable, because real platform costs (storage, email delivery, third-party processing) have been incurred and your guests have received your invitation.
If a fault on our side prevents you from sending invitations or making your site live, and we cannot resolve the issue within a reasonable time, you are entitled to a full refund — even after the 14-day window. Contact contact@party-card.com.
Approved refunds are returned to your original payment method. Processing time depends on that method and your bank — typically a few business days.
Please contact us before initiating a chargeback with your bank — most issues are resolved faster directly. Unjustified chargebacks may result in account suspension and removal of associated content.
Customers in the EU and UK have a 14-day statutory right of withdrawal for digital services unless the service has begun with the customer's express consent and acknowledgement that the right of withdrawal will be lost upon use. By sending guest invitations, you expressly acknowledge that the service has begun and that your right of withdrawal is forfeited.
For all refund and cancellation questions, contact us at contact@party-card.com. We aim to reply within 2 business days.